1. Introduction
East Midlands Build Check Ltd ("we", "us", or "our") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our snagging inspection services.
We are a UK-based company and comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Data Controller
East Midlands Build Check Ltd is the data controller responsible for your personal data. If you have any questions about this policy or our data practices, please contact us at:
East Midlands Build Check Ltd
Email: embuildcheck@gmail.com
3. Information We Collect
We may collect the following types of information:
Personal Information You Provide
- Name and contact details (email, phone number)
- Property address for inspection services
- Any other information you choose to provide via our contact form
Information Collected Automatically
- Device information (browser type, operating system)
- IP address and approximate location
- Pages visited, time spent on pages, and navigation patterns
- Referring website or source
4. How We Use Your Information
We use your information for the following purposes:
- Service Delivery: To provide snagging inspection services and communicate with you about your booking
- Analytics: To understand how visitors use our website and improve our services (with your consent)
- Communication: To respond to your enquiries and provide customer support
- Legal Compliance: To comply with legal obligations and protect our rights
5. Legal Basis for Processing
Under UK GDPR, we process your personal data based on the following legal grounds:
- Consent: For analytics cookies and marketing communications (where applicable)
- Contract: To perform our inspection services that you have requested
- Legitimate Interests: To improve our website and services, and to protect our business
6. Cookies and Analytics
Our website uses cookies and similar technologies. We display a cookie consent banner when you first visit our site, allowing you to choose whether to accept or decline non-essential cookies.
Essential Cookies
These are necessary for the website to function and cannot be disabled. They include cookies that remember your cookie preferences.
Analytics Cookies
With your consent, we use analytics tools to understand how visitors interact with our website. This helps us improve the user experience. These cookies collect anonymous, aggregated data.
You can change your cookie preferences at any time by clearing your browser cookies and revisiting our site, or by adjusting your browser settings.
7. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected:
- Contact enquiries: Up to 2 years after your last communication
- Service records: Up to 6 years for legal and accounting purposes
- Analytics data: Anonymised and retained for up to 26 months
8. Data Sharing
We do not sell your personal data. We may share your information with:
- Service providers who assist with website hosting and analytics
- Professional advisors (accountants, lawyers) when necessary
- Law enforcement or regulatory bodies when required by law
All third-party service providers are required to protect your data in accordance with UK data protection law.
9. Your Rights
Under UK GDPR, you have the following rights regarding your personal data:
- Right of Access: Request a copy of your personal data
- Right to Rectification: Request correction of inaccurate data
- Right to Erasure: Request deletion of your data ("right to be forgotten")
- Right to Restrict Processing: Request limitation of how we use your data
- Right to Data Portability: Request transfer of your data to another service
- Right to Object: Object to processing based on legitimate interests
- Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent
To exercise any of these rights, please contact us at embuildcheck@gmail.com. We will respond within one month.
10. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or destruction. However, no method of transmission over the internet is 100% secure.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
12. Complaints
If you have concerns about how we handle your personal data, we encourage you to contact us first. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection: